Reference

Privacy Policy for Your Account

slotdasu sets out this Privacy Policy so you can see what we collect when you open an account, switch between slots and live tables, or ask us to…

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slotdasu Privacy Policy for Your Account
CONTACT CHANNELS

Where to Send Privacy Requests

The fastest privacy request is through live chat, because it lets us match your account and keep one written thread. You can also email us or send a form from the account area if you want a copy, correction, or deletion request where local law allows. We answer from 09:00 to 21:00 WIB daily, and the same case stays open if you switch from phone to desktop.

Team online

Live Chat

Open the help bubble after sign-in and send the email or phone number tied to your account. We use that thread to confirm identity checks and keep a clear record of your privacy request.

Email

Send a message from the registered email to our support inbox and include the account name plus the request you want handled. We use the mail trail to confirm what local law allows.

Account Form

Use the privacy form inside your account settings if you want correction, access, or deletion help without starting a chat. The form logs date, device, and ticket number so we can follow up.

DATA SAFEGUARDS

How We Handle Data Safely

We keep privacy work tied to simple checks: only the details needed for account handling, payment matching, fraud checks, and support are collected.

Data We Keep

We keep the profile details you enter, the payment reference, and the support thread tied to your account so we can confirm requests and resolve mismatches without asking you to repeat the same story.

Cookies

Cookies store sign-in state, language choice, and session timing. If you clear them in Android Chrome or iPhone Safari, you may need to sign in again and reset your local choices.

Security Checks

We compare the account name with the DANA, OVO, GoPay, or QRIS record when a payment request needs verification, and we ask for one extra confirmation step before sensitive changes.

Retention

We keep account and request logs only as long as needed for service, dispute handling, and legal duties. After that, records are removed or anonymised according to the rule that applies to your location.

Change Requests

If your profile changes, send the new details from the same account or the registered email. We can correct spelling, update a number, or close an account where local law permits.

Contact Path

For privacy questions, use live chat, the support inbox, or the form in your account menu. Include your account name, the topic, and one reply channel so we can answer quickly.

Questions We Hear Often

If you want the short version, the policy explains what we collect, how long we keep it, and how you can ask for a correction or deletion where local law allows. We also explain cookies, account checks, and why a device change may trigger another sign-in. If something is unclear, the same support routes can point you to the right step.

We keep the details you enter for account setup, access checks, and support, such as your name, contact route, device details, and the payment reference linked to your request. We collect only what we need to handle the account.

No. We may store the DANA, OVO, GoPay, or QRIS reference, time, and status, but we do not ask for wallet PINs or private passwords. That helps us match the record without seeing your secret credentials.

Cookies remember your sign-in, language choice, and session timing on Chrome, Safari, or in-app browsers. If you clear them or switch devices, you may need to sign in again and reset the privacy choices you made earlier.

Yes. Send the request from the same account or registered email, tell us what needs to change, and we will check what local law allows. If the change affects identity, we may ask one extra confirmation step.

We keep account and request records only as long as needed for service, dispute handling, and legal duties. After that, we remove or anonymise them according to the rule that applies to your location.

Use live chat, email, or the privacy form inside your account menu. Include your account name, the topic, and one reply route so we can answer without sending you through another queue.

Yes. Local law can change what we collect, how long we keep it, and what we can change on request. When access is discussed, it is available only where local law permits.

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